Frequently asked questions

Our team can help you choose the programme and level that best suits your experience, goals, and job role.

Please speak to one of our advisors who will guide you through the options and help you find the right pathway for you.

Please contact us to discuss programme costs and available payment options.

In many cases, these qualifications may be funded by your employer.

Yes. Our programmes can be studied online; however, you must ensure you have enough time to complete the work.

Some programmes may also require workplace observations, and to be completed within the qualification requirements and timeframes as part of the assessment process. Our advisors can discuss this with you before you enrol.

This depends on the programme you wish to undertake.

Some qualifications require you to be working or volunteering in a relevant role so that assessments can take place in the workplace. Please contact us to discuss your circumstances.

The frequency of assessor meetings depends on the programme you are enrolled on.

When you begin your programme, you will receive a tailored learning plan outlining your training sessions and assessment schedule.

We also operate an open-door policy, meaning you can contact your assessor during working hours whenever you need support.

Yes. We understand that life circumstances can change.

If you need to pause your studies, speak with your assessor and we can arrange an agreed break in learning.

Progression opportunities depend on your current job role and responsibilities.

Your assessor will discuss suitable progression routes with you during your programme.

If you have a safeguarding concern about a learner or individual, please report it as soon as possible.

You can contact our safeguarding team directly by emailing:
safeguarding@midhurstlearning.org

If your concern is urgent, please speak to your Assessor or Tutor immediately, or contact the relevant emergency services if someone is at immediate risk.

You can also request a copy of our Safeguarding Policy for further information on how concerns are managed. Please also refer to (Link) to download the document.

All safeguarding concerns are treated seriously and handled in line with our safeguarding procedures.

If you are unhappy with any aspect of your learning experience, please refer to our Complaints Policy and Procedure, which explains how concerns can be raised and addressed.

Qualifications most commonly expected are Level 3 Diploma in Residential Childcare for support workers.  For managers and senior staff the Level 5 Diploma in Leadership and Management for Residential Childcare.